You know the ones, those fixed coat hangers that don’t come off the rail in the cupboard. We always like to hang a few items of clothing when we get to our room and those stupid hangers are so annoying. We also like to take the hung clothes out of the cupboard and into the bathroom for a quick steam while we have a shower – it helps get out the little wrinkles. Those coat hangers really spoil our evening. Order an iron and ironing board, you say? We don’t want to go to that much trouble if we can avoid it and in some countries (hello, Italy!), they won’t send one to your room as it’s against fire safety laws. And if we’re only staying one night, there’s no chance we’re going to send anything out to be pressed as we may never see it again. Who steals those things anyway? And, let’s say someone does steal one once in a blue moon, why do we have pay for it by being treated like a potential thief?
A general manager of a large multinational hotel responds: “We don’t use fixed coat hangers in our hotel, but we do ‘lose’ several hundred of our good wooden hangers each month. We don’t want to use the fixed hangers as we appreciate they’re an inconvenience to guests. And a little tacky. But it’s strange to think that several times a day people are checking out of the hotel with our coat hangers in their bags! But that’s the price we’re willing to pay to keep our guests happy.”
The hotel may be happy to pay the price, but we're not. Does this drive anyone else nuts, or is it just us?
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